GENERAL

1.1 These Terms & Conditions apply to products purchased via www.candleoscrunch.com or placed through Social Media, or offline on phone or chat

or through our Customer Service Team.

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1.2. PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR AVAILING ANY SERVICES ON ANY ASSET OF CANDLEOSCRUNCH. ANY PURCHASE MADE BY YOU THROUGH THE WEBSITE OR THROUGH ANY OTHER ASSET SHALL SIGNIFY YOUR ACCEPTANCE OF THE SUPPLY TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME. IN ADDITION TO THE FOREGOING, YOU SHALL ALSO BE BOUND BY THE TERMS OF USE OF THE WEBSITE, PRIVACY POLICY, TERMS BY THE VENDOR OR ADDITIONAL TERMS OF SERVICE WHICH ARE DISPLAYED WITH THE SELECTION OF THE PRODUCT, IF ANY (“ADDITIONAL TERMS”). IF THERE IS ANY CONFLICT BETWEEN THE SUPPLY TERMS AND THE ADDITIONAL TERMS, THE ADDITIONAL TERMS SHALL TAKE PRECEDENCE IN RELATION TO THAT SALE.

1.3. IF YOU DO NOT AGREE WITH THE SUPPLY TERMS, PLEASE DO NOT ACCESS THE WEBSITE OR ANY OTHER ASSET FOR ANY PURCHASE OR SERVICE.

 

BUSINESS

2.1 We manufacture candles and scrunchies on our own and sell them.

 

PRODUCT

3.1. candleoscrunch.com enables the sale of a variety of products. Shipping for all the products on the website shall be per the company’s policy.

3.2. In case you receive a damaged product, please get in touch with our Customer Service Team on   +91 7347500694 (9 AM-9 PM) or write to us on candleoscrunch@gmail.com Damage will be assessed and a solution will be offered. The product may be replaced or other corrective measures may be taken to address the issue

3.3 In case the product is out of stock, our Customer Service Team will get in touch with you and a refund request will be raised. For paid orders the refund will be processed directly into your debit/credit card or online account. The money will reflect on your card or in your bank account within 7 to 21 working days from when the refund request was raised.

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SERVICES

4.1. You should take all responsibility for your own actions in utilizing the products purchased by you; Candleoscrunch shall not be liable for any such action.

4.2. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.

PRICING INFORMATION

5.1. The pricing information relating to the product shall be as disclosed to you at the time of your purchase.

5.2 Candleoscrunch does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to you.

5.3. While Candleoscrunch strives to provide accurate information relating to products, services including pricing information, typographical and other errors may occur. In the event that a product or service is listed with an incorrect price or with incorrect information due to an error, Candleoscrunch may, at its discretion, contact you for instructions or cancel your order and notify you of such cancellation. Candleoscrunch will have the right to modify the price of the product and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If Candleoscrunch cancels the order after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.

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DELIVERY OF THE PRODUCT

Your shipping address and pin code will be verified with the database of Candleoscrunch before you proceed to pay for your purchase. If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list. If there is any dispute regarding the shipment of the products or services for the area not covered by Candleoscrunch, we will not be held responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible.

 

WARRANTIES AND CLAIMS

Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage; will be entertained.